IT Support
With Posisoft Our parent company you can depend on our team of IT experts to take care of all aspects of your IT. With new technologies, infrastructure and security you can focus on your core business. We can become your entire IT department or supplement your existing IT department to increase the level of service to your staff.
We take a proactive approach to ensure that your systems are always Stable, Predictable, Secure, Redundant, Optimised and up to date.
The equipment in your IT infrastructure that we manage includes:
· Servers
· Desktops
· Laptops
· Tablets
· Network devices (routers, switches, NAS, SAN, faxes, printers copiers, scanners, etc.)
· Mobile Phones (Microsoft Windows, Blackberry, Apple IOS and Android)
· IP Phone Systems
· Security and Surveillance Systems
Network Management
We provide preventative maintenance services for your entire network to avoid unexpected down time and to ensure optimal performance. This service includes performing:
· Firmware and software updates
· Remote monitoring of your IT resources
· Performance tuning
· Backup Monitoring
· Recovery Testing & Implementation
Help Desk
We offer a Help Desk service that is highly available and highly responsive. Our friendly team of experienced support engineers will troubleshoot problems quickly over the phone and remotely to keep your business running productively. For more advanced help desk services we also offer scheduled and emergency onsite support 24×7.
Deployment & Integration Services
Posisoft’s team of experts can help you to:
· Setup new offices
· Perform site migrations
· Perform new installations and upgrades of existing equipment and software
· Perform systems or software migrations and customisations
IT Hardware & Software Procurement
At Posisoft our parent company we do not have any sales staff to sell you gadgets that you may not need. Instead, we have a team of IT Engineers who have a wealth of experience and knowledge to help you identify and source reliable and competitively priced IT hardware & software that is appropriate for your business.
Our procurement services also includes providing:
· Printer & MFC consumables & servicing
· Software license auditing and renewal management